Port Taranaki is committed to providing world-class assets and service excellence to
support the cruise industry, chief executive Guy Roper says.
Mr Roper took part in a panel discussion of leaders from “emerging ports” at today’s
Cruise New Zealand 2017 Conference. This is the first time Port Taranaki has
participated at a Cruise New Zealand conference.
Prior to the conference, Mr Roper highlighted that, as the gateway to the region, Port
Taranaki is prepared and ready for more cruise ships.
“We feel a real responsibility to ensure that passengers get a warm welcome as they
disembark to discover what our region has to offer,” Mr Roper said.
“For that reason, Port Taranaki ensures cruise ships are planned for, catered for and
have the required space needed on our wharves.
“We are committed to providing world-class assets and service excellence to support the
cruise industry. Evidence of this is our $12 million investment in the soon-to-be
commissioned Kīnaki ‘tractor tug’ which, supported by the launch Mikotahi, will be able
to guide large cruise ships into dock.”
Port Taranaki also has the advantage of having ShoreTension units, which ensure that
should a long period wave event or rough seas occur while a cruise ship is visiting, it
does not need to be excluded from port.
The port’s wharf and marine service teams, supported by a dedicated customer
relationship manager, were also proven in their ability to deliver a superior customer
experience, Mr Roper said.
Cruise agent feedback from recent callings by the Artania and Silver Whisper in the
summer of 2016-17 has been positive. In an article in the Taranaki Daily News in
February 2017, Artania captain Jarle Faltebo praised Port Taranaki’s “very professional
pilots and tug boats”, which he said meant there were no problems entering or leaving
port. The Artania carried 850 passengers and 540 crew.
The Caledonian Sky, which accommodates 114 passengers and 74 crew, will call twice in
the summer of 2016-17, initially on 23 December and again on 2 February.
Mr Roper said the Cruise New Zealand Conference gives Port Taranaki a valuable
opportunity to highlight its assets and the region, with the aim of securing more
bookings for summer 2018-19 and beyond. Part of this is collaborating with Venture
Taranaki to proactively promote and market the unique points of difference Port Taranaki
and the region has to offer the cruise industry and tourism.
“The lead-in time for planning for vessel visits can be quite long. For example, the
largest cruise ship to visit here last season, the Artania, was confirmed almost three
years before it arrived. The opportunity to be at this year’s conference and talk with
operators and then plan ahead, is important in increasing overall visits to Taranaki,” Mr
Post conference, Port Taranaki will be working with key industry stakeholders with the
aim of attracting more cruise ships to the region.
“We enjoyed attending the Cruise New Zealand Conference and hopefully encouraging
more cruise ships to visit in the future. The cruise ship sector provides great potential for
the Taranaki economy, particularly our local businesses and tour operators,” Mr Roper